Source: Difficult Conversations, by Stone, Patton, and Heen; p232-233
Step 1: Prepare by Walking Through the Three Conversations |
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Step 2: Check your purposes and Decide Whether to Raise the Issue |
Purposes: What do you hope to accomplish by having this conversation? Shift your stance to support learning, sharing, and problem-solving.Deciding: Is this the best way to address the issue and achieve your purposes? Is the issue really embedded in your Identity Conversation? Can you affect the problem by changing your contributions? If you don’t raise it, what can you do to help yourself let go? |
Step 3: Start from the Third Story |
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Step 4: Explore Their Story and Yours |
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Step 5: Problem-Solving |
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