Nine Performance Variables

Three Performance Needs

Organization Goals

Has the organization’s strategy/direction been articulated and communicated?

Does this strategy make sense, in terms of the external threats and opportunities and the internal strengths and weaknesses?

Given this strategy, have the required outputs of the
organization and the level of performance expected from each output been determined and communicated?

Organization Design

Are all relevant functions in place?

Are all functions necessary?

Is the current flow of inputs and outputs between functions appropriate?

Does the formal organization structure support the strategy and enhance the efficiency of the system?

Organization Management

Have appropriate functions goals been set?

Is relevant performance measured?

Are resources appropriately allocated?

Are the interfaces between functions being managed

Are goals for key processes linked to customer / organization requirements?

Is this the most efficient / effective process for accomplishing the process goals?

Have appropriate process sub-goals been set?

Is process performance managed?

Are sufficient resources allocated to each process?

Are the interfaces between process steps being managed?

Job Goals

Are job outputs and standards linked to process requirements (which are in turn linked to customer and organization requirements)?

Job Design

Are process requirements reflected in the appropriate jobs?

Are job steps in a logical sequence?

Have supportive policies and procedures been developed?

Is the job environment ergonomically sound?

Job Measurement

Do the performers understand the Job Goals (outputs they are expected to produce and standards they are expected to meet?

Do the performers have sufficient resources, clear signals and
priorities and a logical job Design?

Are the performers required for achieving the Job Goals?

Do the performers have the necessary knowledge / skills to achieve the Job Goals?

If the performers are in an environment in which the five questions were answered “yes”, would they have the physical, mental, and emotional capacity to achieve the Job Goals?