Mutual Learning Model

Core Values and Assumptions Strategies
(Ground Rules)
  • Valid information
  • Free and informed choice
  • Internal commitment
  • Compassion
  • I have some information; others have other information
  • Each of us may see things the others do not
  • differences are opportunities for learning
  • People are trying to act with integrity given their situation
  1. Test assumptions and inferences
  2. Share all relevant information
  3. Use specific examples and agree on important words
  4. Explain reasoning and intent
  5. Focus on interests, not positions
  6. Combine advocacy and inquiry
  7. Jointly design the approach
  8. Discuss undiscussables
  9. Use a decision-making rule that generates the commitment needed
  • Increased understanding, reduced conflict and defensiveness
  • Increased trust
  • Fewer self-fulfilling, self-sealing processes
  • Increases learning
  • Increased effectiveness
  • Increased quality of work life


From p.86 of The Skilled Facilitator, which lists it’s source as:
Adapted from Argyris and Donald Schon, 1974, and Action Design, 1997


Primary Goals sits at the intersection of three core ideas about communication:
  • Leaders create vision by communicating a compelling future to their teams.
  • Teams create success based on how effectively the communicate and coordinate with each other.
  • Entrepreneurial ventures are successful only when they communicate value to people with a concern that the business can take care of
In all cases, it’s about Conversations for Committed Results.  That’s our Primary Goal.  



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